“Below are some frequently asked questions and answers related to trading for your reference. If you have any further inquiries, please feel free to contact us.”
Pre-sales Questions
Q 1. What products and solutions do you mainly provide?
A: We provide end-to-end solutions for fiber optic communication systems, telecom site infrastructure, data center connectivity, and battery energy storage systems (BESS), including customized engineering design and system integration.
Q2. Do you support customized product design or OEM/ODM services?
A: Yes, we support OEM/ODM and customized engineering solutions based on project requirements, including specification design, structural adaptation, and system integration.
Q 3. What information is required to provide an accurate quotation?
A: We typically require technical specifications, application scenario, project location, quantity, and required standards or certifications to provide an accurate and efficient quotation.
Q 4. What international standards or certifications do your products comply with?
A: Our products are manufactured in compliance with ISO, CE, RoHS, and other international telecom and energy industry standards, depending on product categories.
Q 5. What is your typical lead time for production and delivery?
A: Standard products usually require 2–4 weeks, while customized solutions may require 4–8 weeks depending on project complexity and quantity.
Q 6. Do you provide technical support for installation and commissioning?
A: Yes, we provide full technical support including remote guidance, on-site installation supervision, and commissioning assistance if required.
Q 7. Can your solutions be integrated with existing systems?
A: Our solutions are designed with high compatibility and can be integrated with most existing telecom, data center, and energy storage systems.
Q 8. What are your payment terms for international orders?
A: We usually support T/T, L/C at sight, and other negotiated payment terms depending on order value and cooperation level.
Q 9. Do you provide warranty and after-sales service?
A: Yes, we offer warranty periods ranging from 1 to 5 years depending on the product, along with long-term technical support and spare parts supply.
Q 10. Can you support overseas project deployment?
A: Yes, we have extensive experience in global projects and can support overseas deployment, including logistics coordination, technical guidance, and on-site support if required.
